FREQUENTLY ASKED QUESTIONS
Do I need to purchase a wristband?
Spectators – Entry is FREE, a wristband is not required.
Children 0 -3 year and under USING the attractions: Child entry is free, but ONE ADULT wristband must be purchased.
Children and Adults 4 years plus – If entering the water a wristband needs to be purchased
What are the different session times?
Our daily Unlimited Rider Wristband Session times are for 4 hours and commence every hour!
Do spectators have to pay?
No. Water Worx is FREE ENTRY for everyone. You only pay if you will be using the attractions.
Do you have a season pass?
No. Pricing is done per day, per unlimited ride session.
I bought wristbands online but now there is a Thunderstorm. Can I use the wristband on another day?
In extreme circumstances if we shut the park, please contact us and we will see if we can transfer your session.
Can I purchase tickets at the gate on the day?
Yes. Tickets can be purchased at the gate on the day however they will be more expensive, we encourage you to book online and SAVE!
How Do I Get a Refund?
There are NO REFUNDS
Can adults go on the slides?
Yes, Adults can use all of the slides except for the Polar Fun Pool. You can play with your children in this pool, but not use the slides..
Can I climb to the top of the slides with my child?
- Adults can lift their child onto the stairs and wait at the bottom of the slide if they like, but the child must be able to climb the stairs on his or her own. Children 4 and under are allowed on all equipment, except our Epic Racer Slide.
Can I slide with my child?
NO. For your child’s safety there is no tandem sliding.
Can I buy food and drinks?
Yes. We have a Cafe serving hot food, cold drinks and beautiful coffee!
Can I bring my own food into the event?
Yes, please enjoy a picnic or other BYO Food. We have a lovely tree shaded area with some tables and chairs, or you can bring a picnic rug. There is no barbeques or cooking allowed.
Can I bring my own chair and shade tent?
Yes. You are more than welcome to bring your own chair and/or shade tent to the event.
Do you have EFTPOS?
Yes, we have EFTPOS at our ticket box.
Are you a smoke Free and Alcohol Free event?
Yes, we are proud to provide a safe, family environment.
Can we still have fun in the rain?
Absolutely, we are open in most weather and the rain does not stop the fun!
Is your water Chlorinated, Filtered and Recycled?
Yes, our water is filtered and chemically balanced by an automatic dosing system. This start of the art dosing system constantly measures the Chlorine and PH levels and adjusts according to the requirements. Each pool has its own filtration and dosing module for maximum efficiency and water quality. Additionally, we test and log water sample result daily in accordance with requirements.
Do you have Pool Attendants on duty?
Yes, we have trained staff and a number with First Aid Certificates on hand. Parents and Carers are responsible for all people under their supervision. Our Pool Attendants are not babysitters. We actively promote the Keep Watch at Public Pools program, published by the Royal Life Saving Association.
Every day up until Sun 28th Jan 2018
Mon 29th to Fri 2nd Feb 2018
Sat 3rd Feb & 4th Feb 2018
Mon-Fri 9am to 5pm
Saturday 9am to 5pm
Sunday 1pm to 5pm