FREQUENTLY ASKED QUESTIONS
Do I need to purchase a wristband?
Spectators – Entry is FREE, a wristband is not required.
Children 1 year and UNDER USING the attractions: Child entry is free, but ONE ADULT wristband must be purchased unless this adult is also with another child between 2-4 years old.
Children 2 – 4 years old USING the attractions: CHILD wristband is required and ONE adult MUST enter pools with child at all times, however the ONE adult can do this free of charge.
Children 5 – 16 years old USING the attractions: CHILD wristband is required.
Adults 17 years and older USING the attractions: ADULT wristband is required. Adults are only allowed on the Epic Slide and to wade in the pools, no other slides allowed.
What are the different session times?
Sessions are based on set 2hr time slots, so please arrive 15 minutes prior to a session if you would like to get the best value for your money. Session times are as follows: 10am-12pm, 11am-1pm, 12pm-2pm, 1pm-3pm, and 2pm-4pm
Do spectators have to pay?
No. Water Worx is FREE ENTRY for everyone. You only pay if you will be using the attractions.
Do you have a season pass?
No. Pricing is done per day, per unlimited ride session.
I bought wristbands online but now there is a Thunderstorm. Can I use the wristband on another day?
In extreme circumstances if we shut the park, yes, tickets can be used on any other operating date.
Can I purchase tickets at the gate on the day?
Yes. Tickets can be purchased at the gate on the day.
How Do I Get a Refund?
We do not offer refunds. All ticket sales are final, including any park closures due to poor weather conditons.
Can adults go on the slides?
No, adults are unable to use the slides on the pools. With an adult pass, they can use our Epic Slide and enter the pools for a splash.
Can I climb to the top of the slides with my child?
Adults can lift their child onto the stairs and wait at the bottom of the slide if they like, but the child must be able to climb the stairs on his or her own. Children 4 years and under are allowed on all equipment, except our Epic Racer Slide.
Can I slide with my child?
No. For your child’s safety there is no tandem sliding.
Can I buy food and drinks?
Yes. We have a Cafe serving hot food and cold drinks!
Can I bring my own food into the event?
No, we do not allow outside food to be brought in to the event.
Can I bring my own chair and shade tent?
Yes. You are more than welcome to bring your own chair and/or shade tent to the event. Any tents must be properly pegged down for everyone’s safety.
Do you have EFTPOS?
Yes, we have EFTPOS at our ticket box.
Are you a smoke Free and Alcohol Free event?
Yes, we are proud to provide a safe, family environment.
Can we still have fun in the rain?
Absolutely, we are open in most weather conditions. If you are in question, please check our Facebook Page the morning of and a post will be made by 9am with any weather updates.
Is your water Chlorinated, Filtered and Recycled?
Yes, our water is filtered and chemically balanced by an automatic dosing system. This state of the art dosing system constantly measures the Chlorine and PH levels and adjusts according to the requirements. Each pool has its own filtration and dosing module for maximum efficiency and water quality.
Do you have Pool Attendants on duty?
Yes, we have trained pool attendants on all attractions. Parents and Carers are responsible for all people under their supervision. Our Pool Attendants are not babysitters. We actively promote the Keep Watch at Public Pools program, published by the Royal Life Saving Association.
27th Dec. 2018 - 28th Jan. 2019
New Year's Day
Daily 10am to 4pm
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